Frequently Asked Questions

Many of the common questions we are asked are answered below. If you have a question that is not addressed here, just contact us and we'll be happy to answer it!

General

Installation

Financing & Payment

Warranties

Care & Maintenance

Spray Foam Insulation

Paradise Super Window

eShield

iceBOXAC

General

How much of a down payment do I need?

None! We don't take a penny from our customers until the job is done and you are 100% satisfied!

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What types of products do you sell?

Here is a list of our products: Paradise Super Window, eshield, Paradise Spray Foam, Cool Film Plus, Solar by Paradise, Bath Systems by Paradise, iceBox, GutterGuardian and Siding.

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Where do you sell your products?

Currently we have offices based in North Carolina, South Carolina, Michigan and Minnesota. We also service parts of Georgia. Check out our Locations page for more info.

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Do you offer financing?

Absolutely! We have a huge network of lenders that allow us to finance almost everyone, regardless of credit! You can Apply for finance pre-qualification Online!

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Installation

How quickly will my product be installed?

Usually we are able to install your product within 7-10 days. In some cases, we may be able to install in less.

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Will I have to be home for the installation?

That depends on the product we are installing. For products that are installed outside the home, like our siding or GutterGuardian, we do not need you to be home during the install. We do ask that someone comes at the end of the installation to inspect and sign off on our work to make sure you are 100% satisfied. If that is not possible, let us know and we will try to accommodate your schedule. For products that are installed in the home, we will need someone to be home during the installation.

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Financing & Payment

I have less than perfect credit. Will you be able to get me approved?

We have a huge network of lenders that help us get almost everyone approved, regardless of credit. You can Apply for Finance Pre-Qualification to have us take a look at your situation and let you know if we think we can help.

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What kinds of payment do you accept?

We accept cash, check, Visa, MasterCard, Discover, and American Express. We can also get you low monthly payments through one of our lenders.

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Warranties

Do I have to register for my warranty?

Registration is not necessary. Our state of the art computer systems keep a record of every customer we have and details about your job. As long as you know your address, we will be able to look up your information.

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Where do I find the fine print for my warranty?

You won't find the fine print on our warranties because there is none. We cover it all. If your product ever doesn't work like it is supposed to for the duration of your warranty (specified on your contract), we will fix it. We pay all costs - including labor. There are some products that can have the warranty voided under rare circumstances. This will be clearly printed on your contract.

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Care & Maintenance

How do I clean/wash/maintain my new Paradise product?

Almost all of our products are virtually maintenance free, but you can get specific details on our Product Care & Maintenance page.

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Product FAQs

Spray Foam Insulation

Is Spray Foam Insulation a moisture or vapor barrier?

Closed cell foam does stop vapor drive but open cell foam does not. Closed cell foam is used in refrigerators and freezers and was integral for making them “frost free” by eliminating vapor drive. Open cell foam is used to absorb water with products like your common household sponge.

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Will closed cell foam block a roof leak from being seen?

No. As we all know, water always run downhill and will find its way through anything porous. We only spray foam between the rafters, allowing any water that makes it through the roof deck to seep the wood rafter.

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Will foam under the roof deck create more heat and lessen shingle life?

No. There is no more heat created in or on the shingle with a foam insulated roof deck. There will actually be less heat on the underside of the deck, as discussed in the previous question. In fact, the only shingle manufacturers that do not guarantee their shingles over a foam insulated roof deck are those that also manufacture fiberglass insulation… Think about it!

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What does the Energy Star logo mean?

The energy star logo is a symbol backed by the government for products that are energy efficient products that do not sacrifice performance, features, or comfort. Read more about the Energy Star Logo

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Paradise Super Window

What is a replacement window?

A true replacement window is a window that's custom built to fit within the opening of an existing window. It's built to fit precisely and can be installed without disturbing the interior and exterior areas around the window.

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What are the advantages of custom replacement windows over pre-made, standard-size windows stocked at home centers and lumber yards?

Because custom windows are made to fit perfectly, they provide the best energy efficiency (which saves energy costs) and install much more easily and with very little mess. Also, because of the myriad of options available that affect appearance and efficiency, custom windows allow consumers to design exactly the windows they need or want.

Standard windows typically cost less in the beginning, but other expenses and factors like additional labor and the disruption to the home far outweigh the original savings. For example, installing stock windows requires that you add brick or siding to the exterior, and drywall or other materials to the interior. In addition, custom-made windows allow you to choose the best solution to the problems you want to solve by replacing windows.

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Do replacement windows really pay for themselves or is that just a sales line?

It's true, if you select high-quality, energy-efficient windows. Savings will vary, but expertly engineered and well-built windows lower home energy consumption. With vinyl-framed windows, maintenance is also virtually eliminated. No need to scrape and paint windows. These energy and maintenance savings will allow you to recoup your window investment over time.

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Aren't beautiful vinyl windows an oxymoron?

Years ago that may have been true. However, today with the options available and with advances in window design technology quality vinyl windows are both beautiful and unique. For example, home owners can choose from sculptured or sleek window styles; white, almond or woodgrain vinyl finishes; standard or eShield grids; and beveled, leaded, etched or stained glass. And these are just a few of the options available. There are still old fashioned, low-end vinyl windows available, but the new designs are beautiful, maintenance-free and energy efficient.

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How are replacement windows any different from older windows in terms of cleaning?

Many high-quality windows are actually engineered to make cleaning easier. For example, double-hung windows with the latest internal constant force balance system allow a home owner to easily maneuver the sashes up and down. They tilt in and lock securely in place for safe, easy cleaning. Quite a difference from old wood windows that stick and are difficult to move up and down.

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Will new windows eliminate condensation?

Actually, no. Condensation is moisture vapor suspended in the air, and that's something no one can guarantee to eliminate. However, high-quality vinyl windows incorporating warm-edge technology glazing systems will help to reduce condensation because they're much less thermally conductive than other window types. They can help keep the temperature of the window warmer minimizing the hot and cold differences that turn moisture into condensation.

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What are the advantages of vinyl windows over windows made with wood, metal or a combination of materials?

Vinyl is THE ideal window construction material because vinyl: Doesn't deteriorate or rot. Can be extruded and shaped into brilliant window designs. Doesn't damage or corrode when scratched. Can be fusion welded to eliminate air and moisture leaks at the joints. Offers excellent insulating properties especially when used in multiple-cavity frame designs.

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Are there any differences in the vinyl used by window manufacturers?

Absolutely. Vinyls are like any other man-made compounds. There are numerous components in vinyl compounds and there are many vinyl manufacturers that produce numerous types and grades for window manufacturing. Lesser-quality vinyls typically have problems with brittleness or impact resistance, color consistency, and expansion and contraction. The best vinyls are proprietary compounds formulated specifically for manufacturing high-quality windows.

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What makes one window stronger than another and why is window strength important?

The profile design and methods of assembly determine the strength of a window. Just as beams or roof trusses are designed for specific mechanical loads, so are window shapes. The strength of the sash and frame dictate how the window will maintain its shape under high winds. A weak window can flex and reduce the effectiveness of the weatherstripping, resulting in air and water infiltration and, subsequently, higher energy costs. A weak window design also requires near-perfect window installation to ensure an effective seal. You'll have windows with long-term strength and squareness if you select windows with: All fusion-welded joints. Glass sealed to the sash frame.

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How do I maintain and clean my Paradise windows and doors?

You'll be amazed at how easy our windows and doors are to clean. Also, they require practically no maintenance. The premium quality vinyl part of your window comes clean with any mild detergent or simply soapy water. To clean exterior glass surfaces simply rinse with warm water and wipe dry with a soft cloth. Do not use cleaners containing ammonia or abrasive cleaners. Our windows typically require no lubrication. In rare cases where conditions do require lubrication of metallic parts, we recommend that you use light machine oil sparingly. All fusion-welded joints. Glass sealed to the sash frame.

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eShield

Is eShield insulation safe?

Yes. In fact, our insulation is one of the only radiant barriers that carries a Class A Fire Rating. Our attic insulation system has been tested by a variety of agencies. Currently, organizations that have inspected eShield include: BOCA, SBCCI, CCMC, and ICBO.

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