Home Improvement in

Mary Allen Todd from Charlot, NC

Reviewed on Review Central
Jan 3rd, 2017
If future customers want a reference from supremely satisfied customer for bathroom renovation, I submit this letter as a testimonial. When we, the general public, need work done in our homes, we take a real leap of faith if we do not know the business beforehand. I signed a contract with Paradise Bath Planet based on a presentation by the salesman Mr. Jay Long and a phone conversation with Mr. Dan. Both encounters were positive, but I still could not have known how truly professional, courteous and competent the two workers who tackled my old bathroom would be.
The lead artisan, Mr. Ricky Campbell, immediately won my confidence as a true professional, one who knew exactly what he was doing and whose exceptional taste and attention to detail would guarantee a superb result.
His right-hand man, Mr. Joseph Owens, was also supremely qualified and the epitome of industriousness. These men worked together with absolute precision and mutual helpfulness. Both treated me with respect and kindness.
They encountered in my old bathroom galvanized pipes that had become seriously clogged with rust. In fact, there was also a leak, which unbeknownst to me at that time, was raising my water bill. I had recently become aware of a problem with water presure and think now how fortuitous the timing of their coming to my home was. They discovered the leak and clogged pipes and helped me (who had no clue about a reasonable price) negotiate a better deal with the plumber I immediately called to solve that problem. They also noted the less than satisfactory quality of floor material I had chosen and brought samples of a better grade, knowing that I would be disappointed with the lack of durability of my sample from a local hardware store. That they cared to educate me and help me avoid such a mistake speaks volumes about the kind of customer service we want but frequently do not receive. This company and crewearn five glowing stars from me!

Joyce P from Columbia, SC

Reviewed on Review Central
Nov 4th, 2015
Purchased windows and love them. First thing I noted was no drafts. Easy opening and cleaning. The installers paid attention to detail and they look great. Just waiting for the documents on the lifetime guarantee for the windows themselves.